\n\nP\u00ebrsh\u00ebndetje Gid,\n\n<\/p>\n\n\n\n
Duk\u00eb t\u00eb p\u00ebrg\u00ebzuar p\u00ebr pozicionin e ri n\u00eb Hilton Garden Inn q\u00eb hapet s\u00eb shpejti n\u00eb Tiran\u00eb, dua q\u00eb t\u00eb na flasesh pak p\u00ebr pun\u00ebn n\u00eb Hoteleri dhe sesi ja ke arritur t\u00eb jesh k\u00ebtu ku je sot. .<\/p>\n\n\n\n
– Si jan\u00eb fillesat e tua n\u00eb Front Desk (Recepsion)? Ishte dicka e p\u00ebrkohshme fillimisht, apo e kishe menduar veten n\u00eb k\u00ebt\u00eb profesion?<\/strong><\/p>\n\n\n\n Kur isha ende n\u00eb shkoll\u00ebn e mesme, nisa t\u00eb punoja si kamarier, n\u00eb nj\u00eb hotel t\u00eb vog\u00ebl n\u00eb Tiran\u00eb, i cili prioritet kishte fokusin e sh\u00ebrbimit ndaj klientit. Nevoja p\u00ebr nj\u00eb person n\u00eb recepsion m\u00eb b\u00ebri t\u00eb provoja eksperienc\u00ebn e par\u00eb n\u00eb p\u00ebrballjen me klientin lidhur me akomodimin. Nisi si di\u00e7ka e p\u00ebrkohshme, por q\u00eb me kalimin e koh\u00ebs zbulova q\u00eb m\u00eb p\u00eblqente t\u00eb nd\u00ebrveproja me klient\u00ebt, t\u2019i asistoja n\u00eb k\u00ebrkesat dhe pyetjet e tyre dhe pse jo t\u2019i jepja nj\u00eb zgjidhje n\u00ebse ishte n\u00eb kompetencat e mia apo ta eskaloja n\u00ebse ishte detyr\u00eb apo kompetenc\u00eb e dikujt tjet\u00ebr.<\/em><\/p>\n\n\n\n – \u00c7fare t\u00eb b\u00ebri q\u00eb ta vazhdoje k\u00ebt\u00eb profesion?<\/strong><\/p>\n\n\n\n Nj\u00eb intervist\u00eb e suksesshme dhe m\u00eb tej fitimi i nj\u00eb vendi pune si Night Audit n\u00eb nj\u00eb nga 3 hotelet me prestigjoze t\u00eb kryeqytetit, ishte momenti vendimtar q\u00eb m\u00eb profilizoi n\u00eb industrin\u00eb e mikpritjes. Dinamika e hotel Rogner dhe mund\u00ebsia p\u00ebr zhvillim dhe ngjitje n\u00eb karriere m\u00eb b\u00ebn\u00eb t\u00eb kapesha fort pas k\u00ebtij profesioni me gjith\u00eb entuziazmin dhe pasionin q\u00eb k\u00ebrkon patjet\u00ebr mikpritja dhe akomodimi.<\/em><\/p>\n\n\n\n – Si u p\u00ebrballe me klientin t\u00ebnd t\u00eb par\u00eb n\u00eb front desk?<\/strong><\/p>\n\n\n\n Klienti im i par\u00eb ishte nj\u00eb shtetas italian i vendosur prej shum\u00eb koh\u00ebsh n\u00eb hotel, \u00e7ka e rriste akoma dhe m\u00eb shum\u00eb p\u00ebrgjegjesin\u00eb time p\u00ebr nj\u00eb sh\u00ebrbim n\u00eb nivelet q\u00eb ai ishte m\u00ebsuar t\u00eb merrte. ..<\/em><\/p>\n\n\n\n – Si jan\u00eb dit\u00ebt ne pun\u00eb, nuk t\u00eb pret e njejta rutin\u00eb besoj.<\/strong><\/p>\n\n\n\n Dinamika e nj\u00eb dite n\u00eb hotel nuk i ngjan nj\u00eb tjetre. Thjesht fakti q\u00eb klient\u00ebt jan\u00eb me komb\u00ebsi, kultura, profesione, eksperienca t\u00eb ndryshme, t\u00eb b\u00ebn t\u00eb p\u00ebrballesh me pritshm\u00ebri t\u00eb ndryshme, m\u00eb k\u00ebrkesa t\u00eb ndryshme, me reagime dhe emocione nga me t\u00eb ndryshmet. Ajo q\u00eb nuk ka ndryshim p\u00ebr mua \u00ebsht\u00eb p\u00ebrkushtimi i nj\u00ebjt\u00eb ndaj klientit q\u00eb ka udh\u00ebtuar 30 minuta apo ai q\u00eb ka udh\u00ebtuar 30 or\u00eb. P\u00ebr mua dhe grupin tim t\u00eb pun\u00ebs \u00ebsht\u00eb thelb\u00ebsore vet\u00ebm q\u00eb klienti t\u00eb ndjej\u00eb rehatin\u00eb dhe ngroht\u00ebsin\u00eb e sht\u00ebpis\u00eb s\u00eb tij, gj\u00eb q\u00eb nuk mund ta marr\u00eb me vete n\u00eb valixhen e tij.<\/em><\/p>\n\n\n\n – Si vazhdoi ngjitja e shkallev\u00eb t\u00eb karrier\u00ebs? \u00c7fare ke arritur n\u00ebp\u00ebrmjet trajnimeve?<\/strong><\/p>\n\n\n\n Roli im si Night Audit pasoi n\u00eb Night Audit Supervisor e m\u00eb tej n\u00eb menaxher i Front Office, p\u00ebr t\u2019u promovuar m\u00eb tej si Accomodation & Housekeeping Manager. Entuziazmi, pasioni p\u00ebr pun\u00ebn, p\u00ebrkushtimi, d\u00ebshira p\u00ebr t\u2019u zhvilluar, p\u00ebr t\u2019u p\u00ebrfshir\u00eb n\u00eb \u00e7do ndryshim apo inovacion s\u00eb bashku me eksperienc\u00ebn e akumuluar, m\u00eb dhan\u00eb mund\u00ebsin\u00eb t\u00eb ngjtem gradualisht n\u00eb karriere duke zgjeruar k\u00ebshtu gam\u00ebn e aktiviteteve dhe p\u00ebrgjegj\u00ebsive.<\/em><\/p>\n\n\n\n – Cilat jan\u00eb disa nga v\u00ebshtir\u00ebsit\u00eb e pun\u00ebs?<\/strong><\/p>\n\n\n\n N\u00ebse do t\u2019i rradhisja n\u00eb fillimet e mia v\u00ebshtir\u00ebsit\u00eb e k\u00ebtij profesioni do t\u00eb ishin t\u00eb shumta: v\u00ebshtir\u00ebsia p\u00ebr t\u00eb p\u00ebrmbushur pritshm\u00ebrit\u00eb e klient\u00ebve nga m\u00eb t\u00eb ndryshmit, dikush me nj\u00eb q\u00ebndrim pozitiv, dikush m\u00eb kritik, dikush tjet\u00ebr jo i mirkuptuesh\u00ebm, v\u00ebshtir\u00ebsite p\u00ebr t\u2019u koordinuar me koleget… Por vit pas viti kuptova q\u00eb k\u00ebto v\u00ebshtir\u00ebsi ishin sfida p\u00ebr nj\u00eb person q\u00eb operon n\u00eb industrin\u00eb e sh\u00ebrbimeve, sfida p\u00ebr t\u2019u b\u00ebr\u00eb m\u00eb i mir\u00eb, p\u00ebr t\u00eb hyr\u00eb n\u00eb mendjen dhe zemr\u00ebn e klientit dhe pse jo p\u00ebr t\u00eb k\u00ebnaqur egon profesionale p\u00ebr \u00e7do situat\u00eb kritike t\u00eb kaluar.<\/em><\/p>\n\n\n\n – Cilat jane aft\u00ebsit\u00eb q\u00eb fiton nj\u00eb punonj\u00ebs n\u00eb k\u00ebt\u00eb profil pune, sepse gjithmon\u00eb jeni n\u00eb kontakt me njer\u00ebz t\u00eb ndrysh\u00ebm, k\u00ebrkesa t\u00eb ndryshme?<\/strong><\/p>\n\n\n\n Kontakti me njer\u00ebz t\u00eb ndrysh\u00ebm n\u00eb fush\u00ebn e mikpritjes k\u00ebrkon n\u00eb radh\u00eb t\u00eb par aft\u00ebsi shum\u00eb t\u00eb mira komunikuese verbale dhe joverbale, aft\u00ebsi p\u00ebr t\u00eb d\u00ebgjuar, p\u00ebr t\u00eb b\u00ebr\u00eb pyetje, p\u00ebr t\u00eb bindur, p\u00ebr t\u00eb marr\u00eb vendime n\u00eb koh\u00eb dhe patjet\u00ebr p\u00ebr t\u00eb ofruar zgjidhje n\u00eb koh\u00eb. T\u00eb gjitha k\u00ebto aft\u00ebsi zhvillohen apo dhe fitohen me kalimin e koh\u00ebs dhe ti m\u00ebson se si t\u00eb p\u00ebrshtatesh fal\u00eb tyre n\u00eb situata t\u00eb ndryshme apo dhe me tipologji t\u00eb ndryshme klient\u00ebsh. Me pak fjal\u00eb fleksibiliteti \u00ebsht\u00eb ai q\u00eb t\u00eb vjen n\u00eb ndihm\u00eb dhe t\u00eb b\u00ebn t\u00eb suksessh\u00ebm n\u00eb k\u00ebt\u00eb fush\u00eb t\u00eb sh\u00ebrbimit, duke q\u00ebn\u00eb se \u00e7do gj\u00eb zhvillohet shum\u00eb shpejt dhe konkurenca nuk t\u00eb l\u00eb as koh\u00eb dhe as hapsir\u00eb p\u00ebr t\u2019u kthyer pas.<\/em><\/p>\n\n\n\n – Po kriteret q\u00eb duhen p\u00ebr t\u00eb nisur k\u00ebt\u00eb profesion?<\/strong><\/p>\n\n\n\n N\u00ebse flasim p\u00ebr hotelet me 5 yje, flasim p\u00ebr standarde n\u00eb sh\u00ebrbim, p\u00ebr kushte dhe procedura q\u00eb funksionojn\u00eb shum\u00eb mir\u00eb. Ata q\u00eb b\u00ebjn\u00eb diferenc\u00ebn jan\u00eb NJER\u00cbZIT dhe VLERAT. Pik\u00ebrisht kriteret e duhura p\u00ebr t\u00eb sh\u00ebrbyer n\u00eb k\u00ebt\u00eb lloj industrie jan\u00eb t\u00eb lidhura posa\u00e7\u00ebrisht me k\u00ebto 2 diferencues. Burimet njer\u00ebzore p\u00ebrve\u00e7 aft\u00ebsive t\u00eb natyrshme, kan\u00eb nevoj\u00eb p\u00ebr fokus dhe zhvillim p\u00ebr t\u00eb pasur produktivitet, p\u00ebr t\u00eb q\u00ebn\u00eb efi\u00e7ent dhe p\u00ebr t\u00eb krijuar nj\u00eb eksperienc\u00eb tek klienti (emocion, ndjenja reagime q\u00eb memorizohen gjat\u00eb). Njer\u00ebz t\u00eb till\u00eb n\u00eb sh\u00ebrbim b\u00ebjn\u00eb q\u00eb klienti t\u00eb rikthehet dhe t\u00eb b\u00ebhet pastaj nj\u00eb klient besnik jo vet\u00ebm i joti por edhe i mark\u00ebs q\u00eb ti p\u00ebrfaq\u00ebson. N\u00eb vendin ton\u00eb jan\u00eb t\u00eb pakta institucionet q\u00eb e ofroj\u00eb mund\u00ebsin\u00eb e zhvillimit. Prandaj un\u00eb personalisht e kam konsideruar q\u00eb n\u00eb fillim si tep\u00ebr efektive dhe e kam mb\u00ebshtetur n\u00eb m\u00ebnyr\u00eb proaktive nism\u00ebn e Hospitality and Tourism Academy p\u00ebr t\u00eb trajnuar t\u00eb rinj q\u00eb kan\u00eb d\u00ebshir\u00ebn dhe entuziazmin p\u00ebr t\u00eb punuar n\u00eb sh\u00ebrbim.<\/em><\/p>\n\n\n\n – P\u00ebrse nj\u00eb pun\u00eb n\u00eb mikpritje dhe jo nj\u00eb pun\u00eb tjet\u00ebr?<\/strong><\/p>\n\n\n\n Pse do t\u2019i shtyja t\u00eb rinjt\u00eb t\u00eb profilizoheshin, t\u00eb trajnoheshin apo m\u00eb mir\u00eb akoma t\u00eb shkolloheshin n\u00eb k\u00ebt\u00eb drejtim? Arsyeja \u00ebsht\u00eb fare e thjesht\u00eb, ke mund\u00ebsi t\u00eb rritesh profesionalisht, t\u00eb akumulosh eksperienc\u00eb me target grupe t\u00eb ndryshme, gj\u00eb q\u00eb nuk ndodh n\u00eb bizneset e call center-ave, ku n\u00ebse arrin targetin mund t\u00eb shp\u00ebrblehesh shum\u00eb mir\u00eb financiarisht, por nga ana tjet\u00ebr nuk ke mund\u00ebsi zhvillimi apo promovimi. E nj\u00ebjta gje vlen edhe p\u00ebr p\u00ebrfaqesueset e shitjeve.<\/em><\/p>\n\n\n\n Sa her\u00eb m\u00eb \u00ebsht\u00eb dashur dhe do t\u00eb m\u00eb duhet t\u00eb flas p\u00ebr industrin\u00eb e mikpritjes, sh\u00ebrbimin dhe eksperienc\u00ebn e klientit do ta filloja dhe do ta mbyllja gjithmon\u00eb e gjithmon\u00eb me th\u00ebnien e famshme t\u00eb Maya Angelou:<\/em><\/p>\n\n\n\n I\u2019ve learned that people will forget what you said, people will forget what you did, but people will never forget how\u00a0you made them feel. \u00a0\u2013\u00a0Maya Angelou<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":" P\u00ebrsh\u00ebndetje Gid, Duk\u00eb t\u00eb p\u00ebrg\u00ebzuar p\u00ebr pozicionin e ri n\u00eb Hilton Garden Inn q\u00eb hapet s\u00eb shpejti n\u00eb Tiran\u00eb, dua q\u00eb t\u00eb na flasesh pak p\u00ebr pun\u00ebn n\u00eb Hoteleri dhe sesi ja ke arritur t\u00eb jesh k\u00ebtu ku je sot. … <\/p>\n","protected":false},"author":4,"featured_media":11526,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11525","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/posts\/11525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/comments?post=11525"}],"version-history":[{"count":5,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/posts\/11525\/revisions"}],"predecessor-version":[{"id":11611,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/posts\/11525\/revisions\/11611"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/media\/11526"}],"wp:attachment":[{"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/media?parent=11525"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/categories?post=11525"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/tags?post=11525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}