{"id":11520,"date":"2019-03-01T10:05:07","date_gmt":"2019-03-01T09:05:07","guid":{"rendered":"https:\/\/hat.al\/?p=11520"},"modified":"2019-03-08T10:10:39","modified_gmt":"2019-03-08T09:10:39","slug":"10-gabimet-ne-sherbim","status":"publish","type":"post","link":"https:\/\/courses.hat.al\/en\/10-gabimet-ne-sherbim\/","title":{"rendered":"10 gabimet n\u00eb sh\u00ebrbim"},"content":{"rendered":"\n

Na ndodh shpesh t\u00eb v\u00ebrejm\u00eb gabimet q\u00eb ndodhin para syve tan\u00eb kur konsumojm\u00eb n\u00eb restorante, bare e kafene. N\u00eb fakt, ato gabime ndodhin aq shpesh sa her\u00eb her\u00eb na duken normale dhe k\u00ebshtu m\u00ebsohemi t’i pranojm\u00eb. Kush e ka fajin? Stafi i patrajnuar? Kultura e mang\u00ebt n\u00eb mikpritje? K\u00ebtu nuk e kam fjal\u00ebn p\u00ebr mikpritjen n\u00eb familje dhe p\u00ebr miqt\u00eb, por p\u00ebr mikpritjen si industri: \u201cHOSPITALITY\u201d<\/em> = MIKPRITJE, t\u00eb pres\u00ebsh miq (klient\u00eb) n\u00eb nje bar, kafe, restorant, hotel.<\/p>\n\n\n\n

Ja, 10 gabimet q\u00eb ndodhin m\u00eb shpesh n\u00eb mikpritje:<\/p>\n\n\n\n

1.       Pyetja e par\u00eb q\u00eb b\u00ebn kamarieri: Si je mir\u00eb?<\/em><\/strong> N\u00eb vend q\u00eb t\u00eb pyes\u00eb: Mir\u00ebdita, mir\u00eb se erdh\u00ebt, me cfar\u00eb mund t\u2019Ju sh\u00ebrbej?<\/em> Eventualisht duhet t\u00eb b\u00ebj\u00eb dhe sugjerime p\u00ebr porosin\u00eb.<\/p>\n\n\n\n

2.       Prek\/kap gotat tek buz\u00ebt e tyre<\/strong>. Kurr\u00eb! T\u00eb pakt\u00ebn, kurr\u00eb n\u00eb sy t\u00eb klientit.<\/p>\n\n\n\n

3.       I heq klientit t\u00eb gjitha gotat nga tavolina.<\/strong> \u00cbsht\u00eb nj\u00ebsoj sikur t\u2019i thuash \u201cngrihu nga tavolina, ti nuk po konsumon m\u00eb\u201d! Kur klienti ka mbaruar, t\u00eb gjitha mund t\u00eb pastrohen nga tavolina, p\u00ebrve\u00e7 nj\u00eb gote; gota e fundit nuk hiqet kurr\u00eb nga tavolina deri sa klienti t\u00eb ik\u00eb.<\/p>\n\n\n\n

4.       Tregon me gisht<\/strong> kur tregon rrug\u00ebn p\u00ebr n\u00eb tualet apo nj\u00eb drejtim \u00e7far\u00ebdo. Kamarieri duhet gjithmon\u00eb t\u00eb tregoj\u00eb drejtimin me p\u00ebll\u00ebmb\u00ebn e dor\u00ebs duke e kthyer anash me gishtat mbyllur,  t\u00eb drejtuar nga drejtimi qe do t\u00eb tregoj\u00eb. \u00cbsht\u00eb e turpshme t\u00eb tregosh me gisht n\u00eb p\u00ebrgjithesi, jo m\u00eb n\u00eb bare e restorante.<\/p>\n\n\n\n

5.       Hyn e del n\u00eb sall\u00eb pa kriter<\/strong>. Kamarieri nuk duhet t\u00eb b\u00ebj\u00eb asnj\u00eb rrug\u00eb boshe. Ka gjithmon\u00eb di\u00e7ka p\u00ebr t\u00eb \u00e7uar dhe ka gjithmone di\u00e7ka p\u00ebr t\u00eb marr\u00eb mbrapsht. Mendo! Mendo para se t\u00eb nisesh diku se \u00e7far\u00eb je duke b\u00ebr\u00eb dhe \u00e7far\u00eb je duke \u00e7uar. K\u00ebmb\u00ebt do t\u00eb ta dinin p\u00ebr nder, por edhe klienti gjithashtu! Shum\u00eb ecejake t\u00eb panevojshme n\u00eb restorante e bare prishin atmosfer\u00ebn e krijojn\u00eb kaos.<\/p>\n\n\n\n

6.       Prek fytyr\u00ebn me dor\u00eb<\/strong>. Mos e prek fytyren, as flok\u00ebt! Sidomos flok\u00ebt!<\/p>\n\n\n\n

7.       Nuk ka dijet e profesionale<\/strong> minimale.<\/strong> Informohu! Mos guxo t\u00eb sh\u00ebrbesh nj\u00eb shishe ver\u00eb pa q\u00ebn\u00eb i informuar se si sh\u00ebrbehet ajo! Kan\u00eb kaluar koh\u00ebt e informalitetit edhe n\u00eb sh\u00ebrbim. Dikush q\u00eb posorit nj\u00eb shishe ver\u00eb, me siguri, ka ca njohuri mbi ver\u00ebn dhe pret t\u00eb sh\u00ebrbehet si duhet: t\u00eb shoh\u00eb etiket\u00ebn para se t\u00eb hapet shishja, t\u00eb b\u00ebj\u00eb prov\u00ebn e shijes, t\u00eb pres\u00eb sa t\u00eb sh\u00ebrbehen miqt\u00eb e tij dhe m\u00eb pas t\u00eb sh\u00ebrbehet i fundit,\u2026 etj, etj.<\/em><\/p>\n\n\n\n

8.       Sh\u00ebrben n\u00eb kahun e gabuar<\/strong>. Sh\u00ebrbe vet\u00ebm djathas! Mblidhi pjatat po djathtas! Sh\u00ebrbimi majtas ndodh vet\u00ebm n\u00eb sh\u00ebrbimin \u201cFrench\u201d kur ushqimi sh\u00ebrbehet me nj\u00eb plateau<\/em> dhe kamarieri me nj\u00eb lug\u00eb dhe pirun t\u00eb mbajtur mes gishtave (tong) ndan ushqimin n\u00ebp\u00ebr pjata.<\/p>\n\n\n\n

9.       Th\u00ebrret klientin \u201cdjali\u201d ose \u201cvajza\u201d. <\/strong>As kamarieri dhe as klienti nuk duhet t\u00eb th\u00ebrrase ashtu, por t\u00eb th\u00ebrras\u00eb \u201czonj\u00eb\/ zot\u00ebri\/ zonjush\u00eb\u201d.<\/p>\n\n\n\n

10.   Shp\u00ebrndan pjatat n\u00eb tavolin\u00eb dhe zhduket. <\/strong>Jo! Kamarieri duhet t\u00eb jet\u00eb gjithmon\u00eb n\u00eb af\u00ebrsi p\u00ebr \u00e7do sh\u00ebrbim tjet\u00ebr t\u00eb mundsh\u00ebm, madje t\u00eb pyes\u00eb n\u00ebse gjith\u00e7ka \u00ebsht\u00eb n\u00eb rregull. <\/p>\n\n\n\n

Gladiola Dona<\/strong><\/p>\n\n\n\n

Hospitality and Tourism Academy <\/p>\n","protected":false},"excerpt":{"rendered":"

Na ndodh shpesh t\u00eb v\u00ebrejm\u00eb gabimet q\u00eb ndodhin para syve tan\u00eb kur konsumojm\u00eb n\u00eb restorante, bare e kafene. N\u00eb fakt, ato gabime ndodhin aq shpesh sa her\u00eb her\u00eb na duken normale dhe k\u00ebshtu m\u00ebsohemi t’i pranojm\u00eb. Kush e ka fajin? … <\/p>\n","protected":false},"author":4,"featured_media":11521,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/posts\/11520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/comments?post=11520"}],"version-history":[{"count":2,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/posts\/11520\/revisions"}],"predecessor-version":[{"id":11564,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/posts\/11520\/revisions\/11564"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/media\/11521"}],"wp:attachment":[{"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/media?parent=11520"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/categories?post=11520"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/courses.hat.al\/en\/wp-json\/wp\/v2\/tags?post=11520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}